I looked in the "Communication: Email & Chat" category of the Web 2.0 Awards. The tool that interested me was Campfire. This would be a great way to deal with the challenge of meetings at KCLS between staff at the branches and Service Center. Because we're so geographically dispersed, this would make it less troublesome to meet and discuss about certain things. It could also be good for teams within branches or departments. Its much like Google Docs and Zoho, but with a more interactive environment, including chat. Very cool!
I was also interested in Slawsome, which lets you send voice messages over email easily, but their website was down.
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